Decision support system (DSS)

A computer information system that helps executives and managers formulate policies and plans. This support system enables the users to access information and assess the likely consequences of their decisions through scenario projections. An application that analyzes business data and presents it so as to make business decisions easier for users. DSS is considered an informational application more so than an operational application. Often a DSS is employed by knowledge workers (such as help desk or customer support) and by sales services (such as phone operators).